Requirement For Guest Relation Executive from Aviation/hotel Industry

2 - 5 Years
Chennai

Job Description

DUTIES AND RESPONSIBILITIES: -

  • WELCOME GUESTS DURING CHECK-IN AND GIVING A FOUND FAREWELL TO GUEST WHILE CHECKOUT.
  • HANDLING GUEST COMPLAINTS AND CONCERNS IN AN EFFICIENT AND TIMELY MANNER.
  • OVERSEEING VIP GUESTS, ARRIVALS AND DEPARTURES.
  • COORDINATING AND MULTI-TASKING JOB DUTIES IN A BUSY ENVIRONMENT.
  • SHOULD POSSESS DETAILED INFORMATION ABOUT THE HOTEL, CITY AS WELL AS THE COMPETITION.
  • DETAILED INFORMATION REGARDING ARRIVALS AND ROOM REQUIREMENTS.
  • HAVE UP TO DATE INFORMATION ON DAILY ROOM OCCUPANCY
  • PROVIDING EXCELLENT CUSTOMER SERVICE AS PER HOTEL STANDARDS.
  • GREETING GUESTS AS THEY ENTER AND EXIT THE HOTEL.
  • PROVIDING INFORMATION REGARDING THE HOTEL, TOWN ATTRACTIONS, ACTIVITIES ETC.
  • CHECK ON VIP RESERVATIONS, COMPLETE THEIR PRE-REGISTRATION FORMALITIES.
  • ALLOCATE ROOMS TO ALL ARRIVING GUESTS.
  • MAINTAIN UP-TO DATE INFORMATION ON ROOM RATES, CURRENT PROMOTIONS, OFFERS AND PACKAGES
  • MAINTAIN ALL GUEST FOLIOS IN THE MANNER INSTRUCTED AND TYPE OUT NECESSARY GUEST LIKES AND DISLIKES TO THE APPROPRIATE FIELDS ON THE PROFILE.
  • CO-ORDINATE WITH HOUSEKEEPING FOR CLEARING OF ROOMS.
  • COLLECT GUEST FEEDBACK DURING GUEST DEPARTURE ALONG WITH HIS LIKES AND DISLIKES.
  • PERFORM BASIC CASHIER ACTIVITIES AS AND WHEN REQUIRED.
  • MAINTAIN GUEST LOCKERS FOR SAFE CUSTODY.
  • ENSURE THAT ALL CHECK-INS AND CHECK-OUTS ARE HANDLED SMOOTHLY WITHOUT UNNECESSARY DELAY OR DISCOMFORT TO ANY GUEST.
  • GIVE PROPER AND COMPLETE HANDOVER TO THE NEXT SHIFT
  • SHOULD BE ABLE TO HANDLE ALL GUESTS WITHOUT BIAS OR PREJUDICE.
  • FOLLOW THE HOUSE RULES AND POLICIES LAID DOWN BY THE MANAGEMENT.
  • ADHERE TO STRICT STAFF GROOMING AND HYGIENE STANDARDS.
  • CONSCIOUSLY AND CONTINUOUSLY STRIVE TO BETTER HIS/ HER SKILLS AND INCREASE HIS/ HER KNOWLEDGE.
  • GOOD COMMAND OF THE ENGLISH LANGUAGE IS ESSENTIAL, BOTH WRITTEN AND VERBAL
  • MUST POSSESS STRONG ORGANIZATION TIME MANAGEMENT SKILLS, ATTENTION TO DETAIL.
  • MUST BE GUEST SERVICE FOCUSED AND A TEAM PLAYER.
  • POSITIVE ATTITUDE AND OUTGOING PERSONALITY IS ESSENTIAL.
  • MUST BE ABLE TO WORK SHIFTS - DAYS, EVENINGS, WEEKENDS AND HOLIDAYS.
  • ABILITY TO RELATE WELL TO HOTEL GUESTS AND EMPLOYEES.
  • PROFESSIONAL IN DEMEANOUR AND PRESENTATION.
  • PERSONABLE, ENTHUSIASTIC, SELF-MOTIVATED AND ABLE TO WORK INDEPENDENTLY.
  • OBSERVANT, DISCRIMINATING AND DETAIL-ORIENTED
  • ABILITY TO UNDERSTAND AND CARRY OUT ORAL AND WRITTEN INSTRUCTIONS AND REQUEST CLARIFICATION WHEN NEEDED.
  • STRONG INTERPERSONAL AND ORGANIZATIONAL SKILLS.
  • ABLE TO WORK MORNING, EVENING, WEEKEND, HOLIDAY, AND OVERNIGHT SHIFTS.

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

MGM Healthcare Private Limited

Elevating private sector healthcare

In this day and age of constant flux and change, many long-held beliefs and practices in the world of healthcare are being challenged. There is a greater need than ever to be sensitive and responsible to the needs of all patients.

The time is ripe for a health-caring movement and MGM Healthcare is beginning. Born out of this need for altruism, MGM is obsessed with bettering patient experiences and improving outcomes through expertise, passion and technology.

The first manifestation of this dedication to superlative health-caring is a state-of-the-art hospital on Nelson Manickam Road (Chennai). Spread over three-and-a-half lakh square feet, MGM Healthcare first hospital has 400 beds, 50 out-patient consultation rooms, 10 operating theatres and over a 100 critical care beds. Here, a host of eminent surgeons, physicians, nurses and technicians wield a potent combination of skill and cutting edge technology to elevate care and outcomes to new levels. This facility will soon be followed by another greenfield hospital in the heart of Chennai. To add to them, MGM Healthcare will be launching a number of related ventures, in line with its vision of becoming a complete healthcare platform. Every single one of these will reflect MGMs dedication to a new gen health-caring in every way.

The customer is our king. MGM aims to be the most customer centric hospital in the region.

Over the course of nearly two decades, MGM Healthcares flagship Mahatma Gandhi Medical College and Research Institute and Sri Balaji Vidyapeeth (Deemed to be University) have stood tall, with the former ranked 23rd among medical institutions in India (NIRF 2018), and the seventh medical college to be accredited by American Heart Association. These, along with other teaching institutions and tertiary care hospitals, are the foundation upon which MGM Healthcares altruistic aspirations and sterling credentials have been built and are the inspiration for the movement to come.
View Contact Details+

Contact Company:MGM Healthcare Private Limited

Email :careers@mgmhealthcare.in

Salary

Not Disclosed by Recruiter

Functional Area

Hotels, Restaurants

Role Category

Front Office/Customer Care

Role

Front Office/Guest Relations Executive/Manager

Employment Type

Permanent Job, Full Time